INTERCONEXÕES ENTRE TECONOLOGIA, INFORMAÇÃO E CONHECIMENTO NAS PRÁTICAS DE GESTÃO DA INFORMAÇÃO E DO CONHECIMENTO NAS ORGANIZAÇÕES
INTERCONEXÕES ENTRE TECONOLOGIA, INFORMAÇÃO E CONHECIMENTO NAS PRÁTICAS DE GESTÃO DA INFORMAÇÃO E DO CONHECIMENTO NAS ORGANIZAÇÕES
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DOI: 10.22533/at.ed.3302304094
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Palavras-chave: gestão da informação; gestão do conhecimento; comunicação organizacional; TIC; fluxo informacional.
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Keywords: information management; knowledge management; organizational communication; ICT; information flow.
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Abstract: The research addresses the interconnections between technology, information and knowledge in the field of information and organizational communication with an emphasis on Information Management (IG) and Knowledge Management (KM). It explores the dimension of information as the main object of study of Information Science (IS) at the heart of informational processes through a bibliographical review of the literature, developed from a theoretical, conceptual and critical point of view. It addresses the main connections between technology, information and knowledge focused on the methods and practice of information and knowledge management in organizations. It describes the main dialogues in the scientific field about IG and KM in the context of Information and Communication Technologies (ICT) and its main techniques, methods and tools, including methods from the field of communication such as storytelling and branding, among other methods. It was concluded that technology, information and knowledge are aimed at managing the informational flow promoted by GI and GC practices, which are directly intertwined in a dynamic process of recording and systematizing information. The research demonstrated that the development of a management focused on a positive culture of socialization and sharing of knowledge with regard to communication, information and ICT actions in organizations is essential.
- ANA PAULA MONTEIRO ALMEIDA CHAGAS
- Telma de Carvalho