THE IMPORTANCE OF CLINICAL COMMUNICATION IN THE DOCTOR-PATIENT RELATIONSHIP: A LITERATURE REVIEW

• DOI: https://doi.org/10.22533/at.ed.1594222420023

• Palavras-chave: Health communication; doctors; patients.

• Keywords: Health communication; doctors; patients.

• Abstract:

  This study investigates the importance of clinical communication in the doctor-patient relationship, comparing it with approaches that do not employ this method, aiming to understand its advantages for the patient and the effectiveness of the treatment. The bibliographic review, carried out in databases such as PubMed, Scielo and Google Scholar, selected 8 relevant articles. The inclusion criteria covered complete, non-duplicated studies with no missing information, which addressed intercommunication between doctor and patient and its relationship with good clinical practice. The results reveal unsatisfactory performance of family doctors in consultations, due to several factors, including patients' lack of health literacy, doctors' workload and low awareness of communication skills. The short average consultation time also limits a more comprehensive approach. The importance of longitudinality in primary health care is highlighted, allowing better management of patient demands over time. However, the lack of emphasis on clinical communication during undergraduate studies makes it difficult for doctors to adopt this tool. It is concluded that communication is a fundamental medical skill, promoting a greater doctor-patient bond and facilitating adherence to treatment. The collaborative process, involving shared decision-making, diagnostic accuracy and continuity of treatment, depends on the trust established between doctor and patient. Thus, improving communication skills in clinical practice can significantly improve treatment outcomes and patient satisfaction.