Mejora continua en la carrera Ingeniería Industrial mediante Six Sigma

• DOI: https://doi.org/10.22533/at.ed.487112415105

• Palavras-chave: Mejora continua, Six sigma, Métricas, calidad.

• Keywords: Continuous improvement, Six sigma, Metrics, quality.

• Abstract: Summary. The research is developed in order to detect areas of opportunity or improvement in the industrial engineering career. Through the application of questionnaires to the student community (students and staff), complaints and opinions and their needs are identified according to the service provided to them in this Institution. The students gave their opinion based on the facilities, administrative staff, teachers, environment, attention and services provided in general. With the results obtained from the surveys, the following were elaborated: affinity diagram, cause-effect diagram, interrelation digraph, Six Sigma metrics, FMSA method, Control Plan and finally the quality house in which all the information obtained from the diagrams and surveys is concentrated. However; It is concluded that the user of the service in the teaching process is not fully satisfied, giving rise to new areas of opportunity for continuous improvement.