ESTUDO RELACIONADO AOS PRINCIPAIS PONTOS DA MOTIVAÇÃO NO AMBIENTE DE VENDAS
ESTUDO RELACIONADO AOS PRINCIPAIS PONTOS DA MOTIVAÇÃO NO AMBIENTE DE VENDAS
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DOI: https://doi.org/10.22533/at.ed.549132530063
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Palavras-chave: Motivação. Auto determinação. Intríseca. Extrínseca. Campanha de incentivo. Vendas. Ambiente organizacional. Líderes.
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Keywords: Motivation. Self-determination. Intrinsic. Extrinsic. Incentive campaign.Sales . Organizational environment. Leaders.
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Abstract: Motivation represents a crucial aspect within organizations and should be a pillar of the team’s strategic development. After studying the theories of Maslow's Hierarchy of Needs, Self-Determination Theory (SDT), and two mini-theories of SDT—Cognitive Evaluation Theory (CET), which addresses intrinsic motivation, and Organismic Integration Theory (OIT), which focuses on extrinsic motivation—this article presents a set of information based on knowledge and guidelines grounded in a theoretical framework obtained through bibliographic research. It provides strategies for business leaders across various sectors on how to motivate their employees, develop incentive campaigns, and why these factors impact the organizational environment. Currently, with the advancement of technology, diversification of product valuesand instant access to information, what will truly be a strong point in customer service is its robust sales team, highly motivated and prepared to offer their best. This study contains all the necessary steps to create an impact on results at the end of each month. In conclusion, it shows that the work environment needs to be conducive, with effective internal communication and a well-guided leader to ensure that the objectives are achieved.
- Rebeca Nara de Miranda Bragança
- Adailton João Silva
- Osvaldo Daniel dos Santos Pinheiro
- Ricardo Lerche Eleuterio