EL PAPEL DEL CLIMA LABORAL EN LA SATISFACCIÓN DEL PERSONAL ADMINISTRATIVO: UN ESTUDIO TRANSVERSAL
EL PAPEL DEL CLIMA LABORAL EN LA SATISFACCIÓN DEL PERSONAL ADMINISTRATIVO: UN ESTUDIO TRANSVERSAL
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DOI: https://doi.org/10.22533/at.ed.555112410102
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Palavras-chave: Clima laboral, satisfacción, relaciones humanas, supervisión, capacitación.
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Keywords: Work climate, satisfaction, human relations, supervision, training.
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Abstract: The objective of this study was to determine the relationship between work climate and satisfaction of administrative personnel in a municipality in the Puno region of Peru. A quantitative approach of correlational scope was used with a sample of 55 administrative workers. Data were collected using the Work Climate Scale SL-SPC and the Job Satisfaction Scale. The results revealed a significant evaluation between both variables, with communication, supervision and human relations being the dimensions of work climate most related to satisfaction. It is concluded that a positive work environment directly influences the level of job satisfaction (rho= 0.416), and improvements in the areas of training and working conditions are recommended to optimize results.
- Illich Xavier Talavera Salas
- Darío Jesús Portillo Calsina
- Carmen Eliza Zela Pacori
- Serapio Cecilio Calcina Cuevas
