VALUE FLOW MAPPING: SERVICE PROCESS IN A CLINICAL ANALYSIS LABORATORY

• DOI: 10.22533/at.ed.3172115104

• Palavras-chave: Value stream mapping, patient care, quality, process

• Keywords: value stream mapping, patient care, quality, process

• Abstract:

  This research was carried out with the identification of the authors with the theme, realizing the need to map the value stream through the care process in a clinical analysis laboratory. This work aims to map the value stream of patient care, in order to reduce the time of care. It highlights that the lean production philosophy was used to appropriate the knowledge to be presented. With the general objective, it was thought to reduce the time (waiting) for patient care, while the specific objectives were to create a value stream map of the current state, identify waste in the laboratory's production system, apply the tools of the Toyota System of Production and perform the future state value stream mapping.

• Número de páginas: 16