THE EVOLUTION OF QUALITY MANAGEMENT: A TRIBUTE TO 50 NOTABLE CONTRIBUTORS

• DOI: 10.22533/at.ed.3173182302067

• Palavras-chave: -

• Keywords: Quality management, quality tools, pioneers, contributors, continuous improvement.

• Abstract:

  Abstract: This article pays tribute to 50 influential leaders in the field of quality management whose contributions have shaped the way managers think about and practice quality today. From early pioneers like Vilfredo Pareto, Frederick Winslow Taylor, Walter Shewhart, W. Edwards Deming and Joseph Moses Juran, to contemporary thinkers like Hiroyuki Hirano, these individuals have made significant contributions to the development of quality theory, methods, and practices. While some are aptly referred to as quality gurus, others are not even known to have paved the way to the development of remarkable quality tools. Through their pioneering work, they have helped organizations around the world improve their products, services, and processes, while promoting a culture of continuous improvement and customer satisfaction. This article provides an overview of the lives, work, and profile of these notable contributors to quality management, highlighting their key achievements and contributions to the field.