SELF-ESTEEM IN ACCOUNTABILITY FOR DECISION-MAKING CASE: SMEs AHMC SPECIALIZED MEDICAL CLINIC

• DOI: https://doi.org/10.22533/at.ed.8208112614019

• Palavras-chave: self-esteem, assertive decision-making.

• Keywords: self-esteem, assertive decision-making.

• Abstract: The present study is derived from a doctoral thesis whose objective is to know the influence of self-esteem on assertive decision-making in all areas and hierarchical levels of an ATS in the hospital sector in Tijuana, Baja California, Mexico. The approach is qualitative with a phenomenological design, carried out on 10 employees, of which 54.5% were operational personnel, 18% support personnel and 27.5% administrative. The measurement instruments are psychometric tests and questionnaires to measure decision-making and self-esteem. Data analysis is used using descriptive statistics, SPSS version 22 and PSICOTEST. The result shows that 100% of employees possess the required skills, however, they have only developed 34% of confidence and self-esteem to decide. It is concluded that it is necessary to implement a model for the development of self-esteem as part of the continuous program of training and skills required in hiring.