Proposal of queuing theory (waiting line models), for implementation in the production-labeling process of PET containers

• DOI: https://doi.org/10.22533/at.ed.3174182421068

• Palavras-chave: Teoría de colas, Servicios secuenciales, Soplado biorientado, Etiquetado.

• Keywords: Teoría de colas, Servicios secuenciales, Soplado biorientado, Etiquetado.

• Abstract:

  Queuing theory is a discipline, within Operations Research, that aims to study and analyze situations in which there are entities that demand a certain service, in such a way that said service cannot be satisfied instantly, which is why it is They cause waits.
  As is evident in the previous definition, the scope of application of queuing theory is enormous: from waiting to be served in commercial establishments, waiting to process certain computer programs, waiting to be able to cross an intersection for circulating vehicles. around a city or waiting to establish communication or receive information from a web server, through the Internet, among many others (Abad, 2002).
  Referring to S. Hiller & J. Lieberman (2006) they comment that in recent years, perhaps queuing theory has been applied more to internal service systems, where the customers who receive the service are internal or part of the organization.