THE ROLE OF KNOWLEDGE MANAGEMENT IN ORGANIZATIONS: A COMPARATIVE ANALYSIS BETWEEN DEMING'S DEEP KNOWLEDGE SYSTEM AND ISO 30401:2018

• DOI: https://doi.org/10.22533/at.ed.82081626140110

• Palavras-chave: Knowledge management; Deming's Deep Knowledge System; ISO 30401:2018; Integration; Continuous Improvement.

• Keywords: Knowledge management; Deming's Deep Knowledge System; ISO 30401:2018; Integration; Continuous Improvement.

• Abstract:

  Knowledge management is essential for organizations in the operational environment. Thus, this study presents a comparative analysis between two knowledge management systems, the Deep Knowledge System of quality guru William Edwards Deming and the ISO 30401:2018 standard. This research consists of a literature review on the topic to collect evidence for the comparative analysis. The objective was to identify convergences and opportunities for integration between these systems. The main results reveal a strong convergence of principles, such as committed leadership, continuous learning, and a culture of knowledge sharing. The integration of these systems can provide a holistic and effective approach to knowledge management, aligned with continuous improvement and innovation. This study contributes practical insights for organizations seeking to improve knowledge management.