NEW TECHNOLOGIES APPLIED TO PUBLIC MANAGEMENT AS A BARRIER TO ACCESS TO FUNDAMENTAL RIGHTS FOR DISADVANTAGED CITIZENS IN ANGOLA

• DOI: https://doi.org/10.22533/at.ed.216532523063

• Palavras-chave: e-Government; Angola; Digital inclusion; Fundamental rights;

• Keywords: e-Government; Angola; Digital inclusion; Fundamental rights;

• Abstract:

  The article critically analyzes the impact of digital technologies applied to Angolan public administration, especially through the platforms "Simplifica 1.0", "Simplifica 2.0" and the portal www.sepe.gov.ao, from the perspective of fundamental rights. Although these initiatives are part of the discourse of administrative modernization, the study shows that, in a context of structural inequalities, their implementation has reinforced barriers to access to public services, deepening the exclusion of citizens who lack infrastructure, digital knowledge or economic resources. The research adopts an exploratory and descriptive approach, based on documentary and bibliographic analysis, articulating concepts of e-government, digital inclusion and material equality. The results show that digital exclusivity, without inclusion measures, imposes practical and legal obstacles to full citizenship, violating Articles 21, 23 and 26 of the Angolan Constitution. The author proposes inclusive alternatives, such as maintaining face-to-face channels, creating digital community centers, adapting the language and accessibility of portals, as well as territorializing public policies. The conclusion reiterates that digital modernization cannot ignore the concrete reality of the population, otherwise it will become an institutional mechanism for exclusion. The article argues that true digital government must be based on equity, proximity and citizen participation, with technology being a means of emancipation and not segregation.