INFLUENCE OF ORGANIZATIONAL COMMUNICATION ON NURSES' SATISFACTION AND MOTIVATION IN THEIR WORK ENVIRONMENT: A SCOPING REVIEW

• DOI: https://doi.org/10.22533/at.ed.515742512122

• Palavras-chave: Communication; Organizational Communication; Nurses; Motivation; Job Satisfaction

• Keywords: Communication; Organizational Communication; Nurses; Motivation; Job Satisfaction

• Abstract:

  Introduction: Effective communication is essential in healthcare organizations and an indispensable tool for conveying clear and accurate information. It contributes to the achievement of organizational goals and facilitates interpersonal relationships, collaboration, and understanding among professionals. Motivation and satisfaction are influenced by the quality of organizational communication. Open and transparent communication improves commitment levels and promotes a harmonious and productive work environment.
  Objectives: To map the influence of organizational communication on the satisfaction and motivation of nurses in their work environment.
  Methods: Scoping Review, based on the Joanna Briggs Institute (JBI) methodology and the PRISMA model. Research conducted in the CINAHL® Complete and MEDLINE Complete databases.
  Results: Organizational communication is fundamental to the functioning and management of healthcare organizations. Its quality and effectiveness are decisive for the development of healthy work environments and have an impact on the degree of satisfaction and motivation of nurses. Satisfied and motivated nurses are committed to their organizations and establish better interpersonal relationships, which contributes to the quality of care and retention of nurses.
  Conclusions: Effective and objective organizational communication facilitates the flow of information and contributes to the development, growth, success, and productivity of healthcare organizations. The success of this process is closely related to healthy work environments and human resources driven by satisfaction and motivation.