“INCLUAPP,” PROTOTYPE OF A MOBILE APPLICATION TO FACILITATE ACCESS TO SUPPORT AND SERVICES FOR PEOPLE WITH DISABILITIES IN DOLORES HIDALGO, GTO

• DOI: https://doi.org/10.22533/at.ed.8208112620012

• Palavras-chave: people with disabilities; accessibility to information; social inclusion; community support services; access barriers; assistive technologies; digital interface.

• Keywords: people with disabilities; accessibility to information; social inclusion; community support services; access barriers; assistive technologies; digital interface.

• Abstract:

  In the city of Dolores Hidalgo, Guanajuato, there are approximately 17,000 people living with some form of disability. Despite being an important part of the community, many of them do not have the information they need to access the support, services, and benefits available in their environment. Today, information related to discounts in stores, specialized services, support programs, accessible spaces, or care institutions is scattered across different media such as social networks, or is not even shared publicly, as the information remains only with the entities that generate it. This lack of a centralized channel creates confusion and limits opportunities for social, economic, and cultural participation.
  When a person with a disability or their family seeks information, they often face complicated processes or procedures: asking in multiple places, relying on third parties for data, or physically going to spaces that may not be accessible. This causes unnecessary barriers, wasted time, frustration, and, in many cases, exclusion. The information exists, but it does not reach those who need it most in a timely manner.
  This is why there is a need to create an accessible, easy-to-use technological solution designed for everyone. A digital tool that brings together accurate information on support, services, benefits, and resources from different local institutions and establishments, allowing people with disabilities to make informed and autonomous decisions and access the various benefits on offer. This type of platform facilitates access to useful data, strengthening the sense of inclusion and belonging in the community.
  Connecting people with disabilities to the various appropriate resources is not only an information service, it is a step towards a more just society where technology can be used to promote equal opportunities, full participation, and the recognition that all people have the right to develop in a dignified manner and without barriers.