Implementation of Care Coordination by nursing in digital Primary Care: an experience report

• DOI: https://doi.org/10.22533/at.ed.1594372410047

• Palavras-chave: Care coordination; Nurse; Primary Health Care

• Keywords: Care coordination; Nurse; Primary Health Care

• Abstract:

  Care coordination is a fundamental strategy in healthcare, characterized by the organization between healthcare professionals and levels of care with a focus on individual care. This study is a qualitative and descriptive experience report, from August 2021 to June 2022, which encompasses the activities of a care coordination team made up of nurses at a healthtech in São Paulo. Founded in 2019, healthtec prioritizes digital health care and individual autonomy. Its model emphasizes care coordination, especially in primary care and monitoring of chronic non-communicable conditions. The nursing team plays a central role in this coordination, integrating with other teams and using data analysis to improve the quality and efficiency of care. The approach includes educational actions and an active search to increase adherence to care and sustainability of the health system. Analysis demonstrates that effective care coordination increases patient engagement, improving healthcare access and experience.