Impact of the Integration and Use of Information Technologies by Nurse Managers in the Management of Nursing Servicesa

• DOI: https://doi.org/10.22533/at.ed.1595312602011

• Palavras-chave: Nurse Managers; Health Information Systems; Information and Communication Technologies; Nursing Services Management

• Keywords: Nurse Managers; Health Information Systems; Information and Communication Technologies; Nursing Services Management

• Abstract:

  Introduction: Information and communication technologies (ICT) are present in the practice of nurse managers. They are a vital tool for the performance of their duties and the definition of action strategies.
  Objective: To assess the impact of the integration and use of information technologies by nurse managers in the management of nursing services.
  Methodology: Systematic review of the literature, based on the Joanna Briggs Institute methodology. Search conducted in the CINAHL® and MEDLINE Complete databases.
  Results: ICTs allow easy access to information and correct decision-making. They promote improvement in continuity of care, increase user safety, and allow for maximization of service management.
  Conclusion: Nurse managers are aware of the importance of ICT and consider that the use of multiple information systems overloads their performance. In management, videoconferencing and email are the resources most used by nurse managers.