CONFLICT MANAGEMENT BETWEEN GENERATIONS AS A STRATEGY FOR MAINTAINING BUSINESS COMPETITIVENESS

• DOI: 10.22533/at.ed.2163272309107

• Palavras-chave: People management. Conflict management. Generation Differences.

• Keywords: People management. Conflict management. Generation Differences.

• Abstract:

  This study aimed to identify the main points of conflict that people from different generations perceive in the work environment in a small company in the maritime and port area. The methodology had a quantitative design, in the form of a case study, with the application of a semi-structured questionnaire. The data were tabulated and processed in Microsoft Excel software, using descriptive statistics supported by an electronic spreadsheet to analyze the questions. The results obtained corroborate the bibliographical research mentioned, and show that, despite the low incidence, generational conflicts occur due to behavioral differences and characteristics of each type of generation. The results also demonstrate that while generation, in addition to presenting characteristics such as anxiety and lack of long-term vision. Generation Z presented characteristics such as a lack of commitment and responsibility.