EXPERIENCE OF A BRAZILIAN MUNICIPAL HOSPITAL IN THE IMPLEMENTATION OF A SIGNALING PROJECT

• DOI: 10.22533/at.ed.1592792210123

• Palavras-chave: Hospital signage. Visual communication. Hospital building identification.

• Keywords: Hospital signage. Visual communication. Hospital building identification.

• Abstract:

  Introduction: Over the years, hospitals have become increasingly complex structures that need continuous improvements to meet the purpose of offering safe, efficient and at the same time humanized care. In these environments, it is essential that signage is well planned and executed to better guide and welcome its users and employees. The objective of this work is to report the implementation process of a hospital signage project in bilingual mode in a Brazilian municipal hospital.

  Method: This is a descriptive study aimed at reporting the experience of implementing a signaling project in a Brazilian municipal hospital. The project was started and developed throughout the year 2020. First, a situational diagnosis was made, noting that the pre-existing building identification was quite precarious and contributed to visual pollution. Then, the mapping of the territory was carried out, identifying the points and sectors to be signaled and then, how the signaling would take place was defined, in order to contemplate the specific needs of the teams and services. Finally, the design was chosen, taking into account the objectivity and clarity of the information, and then the materials were installed in the sectors.

  Results: The work teams noticed a significant improvement in the appearance of the environments, which became more organized and welcoming, both for the professionals in attendance and for patients and their companions.

  Conclusion: The lived experience brings a reflection on the importance of the hospital environment. Through simple measures, it is possible to improve the experience of professionals and users within the public health service.

  In this context, it is possible to envisage, for the near future, even more inclusive communication models such as the systems in Braille, trilingual translation and the Wayfinding model, for example.