EXPERIENCE OF A HOSPITAL IN SOUTHERN BRAZIL IN THE IMPLEMENTATION OF A DIGITAL TOOL FOR NOTIFICATION OF CARE RISKS

• DOI: 10.22533/at.ed.1592762225118

• Palavras-chave: Notification of assistance risks. Digital tool. hospital notification system.

• Keywords: Notification of assistance risks. Digital tool. hospital notification system.

• Abstract:

  Goal: To report the process of implementing a digital tool for notification of care risks in a municipal hospital in southern Brazil. Method: This is a descriptive experience report study that analyzed the records of events and incidents in a hospital in 2020, during which a digital platform was used. Notifications that were previously made through printed forms are now carried out through an online form through digital reading (Qrcode).

   

  Results: The tool has simplified the incident notification mode making the process more agile. The easy access to the notification link through digital reading (QRcode) has allowed more autonomy and guarantee of confidentiality to notifiers. For the hospital management team, there was optimization in the treatment of data received, with greater capacity for analysis and resolution of non-compliance situations. The new system provided a significant increase in the total number of notifications (around 512%), mainly in relation to situations related to breaches of norms and routines. The peak of notifications occurred shortly after the system was deployed; then there was a reduction and stabilization of records, maintaining a higher average compared to the previous mode.

  Conclusion: There was an excellent adherence to the platform, which has brought practicality in the management of care risk situations, contributing to the dissemination of the patient safety culture in the institution.