“Standardization of Procedures in the Logistics Area of a Company Located in the City of Mérida Yucatán, Mexico”

• DOI: https://doi.org/10.22533/at.ed.216432431015

• Palavras-chave: Procesos, manuales, productividad.

• Keywords: Processes, manuals, productivity.

• Abstract:

  In commercial companies, the operations area and especially the warehouse and logistics areas have great importance and impact on its economic success, which is why they must carry out the activities following an established scientific process or method and not empirically and on the fly. Although the processes can be carried out efficiently and are completed in a timely manner with the client or wholesaler, the company does not follow an established or standardized guideline to ensure its success in any situation, and it is from this problem that arises. the need for standardization of processes within the area. The transformation project presented aims to enhance the company's processes, specifically in the warehouse and logistics area, through the standardization of operating procedures through the development of a manual. Within the warehouse and logistics area, a joint learning of the processes carried out was carried out, as well as the opportunity to contribute new ideas to be able to carry out the processes in a more efficient way and at the same time verify if the organizational standards were met. established. The final result was the presentation of the procedure manual for the warehouse and logistics area of the company studied.