Delivering value from IT departments in organizations: A state-of-the-art approach

• DOI: https://doi.org/10.22533/at.ed.51571252300713

• Palavras-chave: Strategic alignment, frameworks for IT governance, value delivery, service, enterprise architecture.

• Keywords: Strategic alignment, frameworks for IT governance, value delivery, service, enterprise architecture.

• Abstract:

  Based on the existence of different studies related to the delivery of value through the adoption of frameworks and best practices for Information Technology (IT) governance, this article aims to present the state of the art, highlighting the main characteristics and limitations in relation to their adoption. It highlights relevant aspects from different perspectives on how business areas and IT organizations perceive value delivery. To this end, several frameworks commonly applied in the market for IT governance have been analyzed, recognizing that each offers different approaches, while maintaining a common point, which is the strategic alignment between IT and business objectives.