DIGITAL INSS AND SOCIAL SECURITY SERVICE: Precariousness of work and challenges for professional performance

• DOI: 10.22533/at.ed.216262205045

• Palavras-chave: Social Security. INSS Digital. Social Work

• Keywords: Social Security. INSS Digital. Social Work

• Abstract:

  The study departs from the discussions about Social Security policy and brings to the debate the professional routine of social workers in INSS units with emphasis on the issues related to the performance in face of the effects caused by the implementation of new information and communication technologies (TICS) and the difficulty in accessing and serving the population. The paper discusses the professional work of social workers in Social Security in times of the Digital INSS, correlating the professional competences and the precariousness of the social worker's work in the INSS; identifying the new determinants for the social worker's performance in the context of information technology in the institutional environment. As methodology, we present a study based on the dialectical method; supported by documentary and bibliographical research. The aim is, therefore, to identify the fragilities and stressful repercussions that have restricted the professional work and the access and enjoyment of Social Security as a social right.

• Número de páginas: 8