Communication management in COVID-19 times: The case study of a Mozambican company

• DOI: 10.22533/at.ed.2162110122

• Palavras-chave: Project teams; Digital communication

• Keywords: Project teams; Digital communication

• Abstract:

  The arrival of the COVID-19 pandemic surprised the world with the changes that it carries with it to the present day. One of the biggest changes was the massification of digital communication as a way of survival for societies and economies. Many projects that were part of the economies of societies were cancelled, paralyzed and/or delayed, and few that did not suffer the impact of this pandemic. Since project management has always had communication management as one of the foundations for its implementation, this study aimed to verify if there were changes caused by the COVID-19 pandemic linked to communication management in project teams and to verify the effectiveness of communication management in teams in a port management company in Mozambique. To achieve the proposed objectives, the study was based on interviews with project team members and managers of the company being studied and on a survey on the perception of communication management in teams. The Results achieved show a certain degree of positivity, as the company made every effort to control the chaos caused by the pandemic. Additionally, it was verified the use of some Communication Tools and Techniques suggested in the bibliography selected for this study, although they are not being used in their entirety and not by all the interveners. This generated recommendations for improvement for better communication management in project management.

• Número de páginas: 24