BURNOUT AND MOBBING IN THE WORKPLACE: PROFOUND CONSEQUENCES FOR WORKERS' MENTAL HEALTH, QUALITY OF LIFE AND WELL-BEING

• DOI: https://doi.org/10.22533/at.ed.159592530011

• Palavras-chave: Burnout, Organizational management, Mobbing, Occupational quality of life, Mental health at work.

• Keywords: Burnout, Organizational management, Mobbing, Occupational quality of life, Mental health at work.

• Abstract:

  The work environment, although essential for professional development, can be a breeding ground for psychosocial conditions that are harmful to mental health, such as mobbing and burnout. Mobbing, characterized by bullying and hostile behaviour, can result in serious emotional damage, such as anxiety, depression and post-traumatic stress disorder, as well as affecting productivity and quality of life. Burnout, a syndrome associated with chronic stress, is manifested by emotional exhaustion, depersonalization and low personal accomplishment, impacting on workers' physical health and motivation. Both conditions often interrelate, creating a vicious cycle of emotional exhaustion. The research showed that 75% of the studies reviewed pointed to burnout as a consequence of long working hours and lack of organizational support, while 68% indicated that mobbing is a determining factor in the development of burnout. In addition, authoritarian leadership and a lack of organizational support were identified as factors that perpetuate mobbing and burnout. Prevention strategies, such as leadership training programs and psychological support, were effective in mitigating these problems, as was the implementation of public policies that combat mobbing. The conclusion reinforces the importance of organizational interventions and public policies to prevent these conditions, ensuring healthier, more collaborative and productive work environments, with a focus on worker well-being and organizational sustainability.