BUILDING PATHS FOR THE ELABORATION OF AN INTERNAL PROTOCOL OF EFFECTIVE COMMUNICATION

• DOI: 10.22533/at.ed.1592362211078

• Palavras-chave: Protocol; Communication; Patient Safety

• Keywords: Protocol; Communication; Patient Safety

• Abstract:

  In a health organization, effective communication becomes essential for the exercise of actions aimed at patient safety, constituting one of the most relevant international goals regarding the prevention of incidents and adverse events. This work aims to develop an action plan to build the internal protocol of effective communication of the Hospital Complex of Clinics of the Federal University of Paraná, aiming to reach the uni-verse of professionals, professors, students and congeners who work within the institution. The choice of this theme arose from the need to standardize communication in care, due to the identification of barriers, based on heterogeneous communication, where each unit has its way of treating information according to internal conveniences. Another factor that added to the initial interest to perform this work was the internal need of the institution to have a communication protocol, in view of an evaluation process to con- quista of a quality seal. The methodology used was developed from the elaboration of an action plan based on the 5W2H management tool that will follow sequential and necessary steps for the success of the construction of the effective communication protocol and will be presented to the competent institutional bodies. It is expected the approval and implementation of the action plan for the elaboration of the internal protocol of effective communication, in order to standardize all internal processes of care, through the establishment of effective mechanisms and tools in the solution of problems. In this sense, the implementation of an internal protocol of effective communication can contribute to a reduction of occurrences and adverse events in health institutions.

• Número de páginas: 15