EVALUATION OF THE TRAVEL ITINERARY PREPARATION PROCESS IN A CLOSED CARGO CARRIER

• DOI: 10.22533/at.ed.2163242312099

• Palavras-chave: logistics; scripting; organizational processes; 5W2H method.

• Keywords: logistics; scripting; organizational processes; 5W2H method.

• Abstract:

  This article aims to present the process of preparing travel itineraries in a company in the closed cargo transport logistics sector, located in the state of Santa Catarina. Furthermore, as a general and specific objective, we sought to evaluate the macroprocess of preparing travel plans in its entirety, its positive and negative points, and propose improvements through a strategic plan based on the 5W2H tool, based on the diagnosis of the process, through information collected about it. To support this article, concepts about logistics and their costs were presented, emphasizing their importance, transport modes describing their perspectives, routing and logistical processes in organizations. This research was based on a qualitative approach, in terms of ends it was exploratory, and in relation to means, it was based on a case study. In view of the analysis of the research data, the academic acquired a clearer vision of what is obviously needed to improve the logistical process of the travel itineraries of the institution proposed in the study.