APPLYING THE SEVEN BASIC QUALITY TOOLS TO SOLVE A QUALITY ISSUE IN THE MANUFACTURING OF ELECTRONIC SWITCHES

• DOI: 10.22533/at.ed.3173202307061

• Palavras-chave: -

• Keywords: Seven Basic Quality Tools; Process improvement; Electronic switches; Manufacturing, Case study.

• Abstract:

  The manufacturing process of electronic switches involves a complex set of
  operations that can give rise to various quality issues. In this paper, we present a
  case study in which a small advisory & consulting company applies the seven basic
  quality tools to solve a quality issue in the manufacturing of electronic switches. The
  case study demonstrates how the cause-and-effect diagram, check sheet, control
  chart, histogram, Pareto chart, scatter diagram, and stratification can be used to
  identify, analyze, and solve quality issues. The paper provides a detailed description
  of the materials and methods used in the case study, as well as the results and
  discussions of the application of the seven basic quality tools. The case study shows
  that the tools were effective in identifying the root cause of the quality issue,
  analyzing the data, and suggesting solutions to improve the manufacturing process
  of electronic switches. The paper concludes that the seven basic quality tools are
  essential for any organization that seeks to improve its quality management
  processes and maintain a competitive edge in the market.