ANALYSIS OF TWO PROCESSES OF A PHARMACY IN A HOSPITAL OF THE PUBLIC HEALTH NETWORK THAT IS BASED ON THE APPROACH OF THE LEAN MANUFACTURE
Lean Manufacturing is a philosophy inspired in the Toyota Production System that objectives to stablish a management capable to promote a continuous flow and stability of the process by reducing wastes. Disseminated and consolidated in the industry, nowadays the Lean Manufacturing is widely used in different areas, like offices, banks and hospitals. When applied in healthcare areas, this management model is called Lean Healthcare, and could help the healthcare systems overcome challenges presented in their reality, such as elevated operational costs and poor resource usage, that could be found everyday as long queues and lack of financial and human resources. Looking to facilitate the improvement in those scenarios, the present work aims to analyze and propose improvements for the process of a pharmacy in a hospital from the Brazilian Public Healthcare System, based on Lean Manufacturing by applying the Value Stream Mapping tool (VSM) and analyzing the process using the waste logic, resulting an action plan. The main results of this research were to identify 15 wastes along value stream, where 5 different Lean tools could be used in 17 opportunities. It is estimated that those actions could transform 53% of the activities of the value stream, 18% of that by eliminating activities and 48% by improvements, what could represent more than 561 minutes per month. This research concludes that the VSM could contribute for the process improvement of a pharmacy of a hospital from the Brazilian Public Healthcare System, by facilitating the identification of the process and activities, as well supporting the identification
ANALYSIS OF TWO PROCESSES OF A PHARMACY IN A HOSPITAL OF THE PUBLIC HEALTH NETWORK THAT IS BASED ON THE APPROACH OF THE LEAN MANUFACTURE
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DOI: 10.22533/at.ed.317222230016
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Palavras-chave: Lean. Lean Healthcare. Value Stream Mapping (VSM). Process Improvement. Hospital Pharmacy
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Keywords: Lean. Lean Healthcare. Value Stream Mapping (VSM). Process Improvement. Hospital Pharmacy
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Abstract:
Lean Manufacturing is a philosophy inspired in the Toyota Production System that objectives to stablish a management capable to promote a continuous flow and stability of the process by reducing wastes. Disseminated and consolidated in the industry, nowadays the Lean Manufacturing is widely used in different areas, like offices, banks and hospitals. When applied in healthcare areas, this management model is called Lean Healthcare, and could help the healthcare systems overcome challenges presented in their reality, such as elevated operational costs and poor resource usage, that could be found everyday as long queues and lack of financial and human resources. Looking to facilitate the improvement in those scenarios, the present work aims to analyze and propose improvements for the process of a pharmacy in a hospital from the Brazilian Public Healthcare System, based on Lean Manufacturing by applying the Value Stream Mapping tool (VSM) and analyzing the process using the waste logic, resulting an action plan. The main results of this research were to identify 15 wastes along value stream, where 5 different Lean tools could be used in 17 opportunities. It is estimated that those actions could transform 53% of the activities of the value stream, 18% of that by eliminating activities and 48% by improvements, what could represent more than 561 minutes per month. This research concludes that the VSM could contribute for the process improvement of a pharmacy of a hospital from the Brazilian Public Healthcare System, by facilitating the identification of the process and activities, as well supporting the identification
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Número de páginas: 35
- Tatiane Pereira Librelato
- Eduardo Freitas
