THE USE OF INTELLIGENT CONVERSATION AGENTS (CHATBOTS) AS A TOOL FOR PROMOTING THERAPEUTIC CONDUCTS IN HEALTHCARE

• DOI: 10.22533/at.ed.1593942316119

• Palavras-chave: Conversation; Technology; Health;

• Keywords: Conversation; Technology; Health;

• Abstract:

  INTRODUCTION: With technological advances, conversational agents, such as chatbots, and telemedicine emerge as allies to improve the quality of life and communication in the health sector (. These technologies allow the recording of symptoms and remote care, monitoring the state physical and psychological of patients, facilitating clinical practice. OBJECTIVE: analyze and evaluate how the use of chatbots is influencing the healthcare sector as a clinical assistance tool. METHODS: This study carried out a systematic review of the literature by searching the PUBMED and ACM Digital Library databases, using the descriptors “TELEMONITORING”, “TELEMEDICINE” and “ARTIFICIAL INTELLIGENCE”, for articles from the last 5 years, available in English. RESULTS: A table was created with the 6 selected articles, structured according to the year of publication, the chatbot used, the objective of the technology and its repercussion. CONCLUSION: The use of intelligent conversational agents (chatbots) has proven to be an effective tool in treatment, diagnosis and medical monitoring, in addition to providing benefits for the patient and the healthcare professional. However, it is necessary to increase the number of studies on the subject, so that more and more areas of health are reached by the benefits of this technology.